Frequently Asked Questions

Q: What services do you provide?

A: We provide a wide range of information technology support services and are constantly added new services. If you don’t see your issue listed as an option please reach out to us so we can work at add support for any issues you are seeing.

Q: Do I need a contract with your company in order to get support?

A: No, we do not require a contract in order to receive our services.

Q: How much can I expect to pay for your services?

A: Each of our services has a specific cost associated with it, and you can find out the cost by referring to the service while ordering.

Q: Are you based over seas or here in the United States?

A: We are proudly based here in Maryland to provide local support to the Maryland, District of Columbia, and Northern Virginia areas.

Q: What are my payment options?

A: Visa, MasterCard, or American Express are acceptable forms of payment.

Q: Do you only work with company’s?

A: While we do the majority of our work with small and medium businesses we also do provide IT support to individuals.

Q: Is your solution right for me?

A: If you have an IT problem then we most likely have a solution. If not we would be more than happy to use our industry expertise to recommend someone who can help. It never hurts to ask.

Q: I’m having trouble with the app or website what should I do?

A: Please reach out to us with any issues you may be having so we can address them and fix them as soon as possible. We always appreciate the opportunity to make it a better experience for you.

Q: Can I work with you as an IT contractor?

A: We are always looking for talented people to join our team. Please reach out to us and we will get you started on our hiring track.

Q: What do you look for in a potential contractor to work with you?

A:  There are a lot of factors we look for when we bring on new contractors. Biggest thing is a Can-Do attitude. Things that definitely help besides that are solution specific experience, certifications, and recommendations.